Q&A
Take a look at our FAQ, a mine of information on the most frequently asked questions, from booking to cancellation. You’ll also find practical information to help you prepare for your stay in the Gorges du Verdon. Click on the subject that interests you.
If you can’t find what you’re looking for, you can always contact us via the ‘Chat’ link at the bottom right of your screen.
Gift card / Gift voucher
- How long is my gift card valid for?
Our gift cards are valid for two years from the date of purchase: for example, your gift card purchased on 5 December 2024 will be valid until 5 December 2026.
- How do I contact my guide?
To contact your guide, contact us via chat (quick response from our team) or ask for a call back and we check availability. We’ll organise the booking for you and answer all your questions.
- How do I pay for my activity with my ‘Offer the Verdon’ gift card?
The voucher or gift card is used as payment: when booking, simply give us your name, the name of the person who has given you the gift and the number on the gift card starting with ECO followed by a series of numbers.
- Can I pay for my gift card with a holiday voucher?
Yes, we accept holiday vouchers for all our activities and even for gift cards. We also accept internet holiday vouchers. If your holiday vouchers expire, you can pay before the expiry date and you then have two years to book your activity.
- I’d like to exchange my gift card for another activity: is that possible?
Yes, you can exchange for another activity. In order to do this call us and choose a different activity: you may have to pay a little more depending on the chosen activity. Our search engine on the homepage makes it easy to find all our activities.
Please note that we do not refund gift vouchers.
- Can I give my gift card to someone else?
The gift card is not nominative, so you can give it away or buy it without knowing the beneficiary at the time of purchase. You can therefore pass it on or use it for yourself. However, you cannot resell it.
- Are there gift vouchers for Tours or combinations of activities?
The gift card can be used for Tours but as a discount voucher for it. We can also produce a tailor-made gift voucher for you: just contact us!
- The guide is not available on the dates I want, what can I do?
Contact us because not all the activities in our catalogue are on the website: we’ll find a solution! Also note that activities depend on the season and the weather, you don’t go rafting in February or canoeing in December.
- I’ve booked my activity but the weather’s awful: what can I do?
Even here, the weather can be bad. We’ll offer you a postponement and if your gift voucher is about to expire, we’ll accept a postponement until the following season. The Verdon will always be there and so will we!
Book a Tour or an Accommodation
- How do I book a Tour or Accommodation on the website?
You can book a Tour here, book an Holiday rental in the Gorges du Verdon here or book a campsite here. Availability and prices are updated in real time. We’ll be happy to advise you on your choice of location based on your favourite activities.
If you have a question, we’re available in the chat to help you.
We guarantee you the best prices compared with any other internet booking solution.
We will refund you the difference if a lower price than ours is displayed or offered on site by our service provider.
How to book activities?
Know before you book:
- You must not have any medical contraindications to taking part in the activity.
- We advise you to take the bare minimum with you and in your car, which will remain at the meeting point – You will be solely responsible for your personal belongings.
- Reimbursement conditions:
– If you cancel at least 72 hours before the date of the activity : we will reimburse you with a deduction of 5 euros per person (except for electric boats: cancellation fee of 10 euros per boat)
– If you cancel less than 72 hours in advance, the activity will be billed. - Weather conditions : outdoor activities are subject to weather conditions and may be postponed. In case of bad weather or for safety reasons, the activity provider may offer to postpone the activity. If you are unable to attend the postponement, we will offer you another activity, a ‘gift voucher’ or, as a last resort, a full refund of your booking, free of charge.
- Once you have made your booking, you will receive a summary of your order (downloadable) containing all the information you need for your activity.
- How do I book an activity?
Use the search engine on the home page to select the activity you are interested in and the dates you are considering. A selection of suggestions will appear and you can choose the one that suits you best.
Each activity has its own booking rules and you will be asked a number of questions depending on the activity you have booked. The description and photos give you the essential information. For example, for the canyoning activity, you will be asked your weight and height in order to prepare your neoprene wetsuit.
If you have any questions when you book, click on our ‘chat’ at the bottom right and we’ll reply very quickly and almost always in real time. You can also come and see us at our office in Moustiers-Sainte-Marie during opening hours.
Once you have made your booking, you will receive a confirmation e-mail with two attachments. Be sure to download your ticket (the second attachment, as the first is your invoice).
On your ticket, you will find the address of your meeting point and a Google map link. You will also find the telephone number of your guide, who you can contact if you have any questions.
- When do I book an activity?
Book at least one day before the activity. We do not take same-day bookings.
For electric boats in July and August, booking several days in advance is often necessary to ensure that a boat is available. If the boxes on the calendar are green, then you can book. If the boxes are red, then there is no more availability. In this case, we can offer you another activity. Please note that availability is the same whether you call or book online.
- How do I book a Tour?
Stays must be booked up to 3 days before the departure date to guarantee availability. Our holidays include accommodation and activities led by professional guides. Some of our holidays also include dinners and breakfasts. Please read the detailed descriptions carefully: you can also contact us by chat.
- How do I book a private guide?
By booking a private guide, you can be sure that the guide will only be for your family or group of friends. No outsiders will be added to your group.
To choose this option, when booking the activity, select ‘private group participants’.
– Private group participants…………………………-1+
– Public group participants…………………………..-0+
It is important to specify the number of people in the private group. Replace 1 by the right number. Also, make sure that the other option ‘Public group participant’ has zero participants.
The price of booking a private guide will be higher than the price of joining a public group. It is important to note that this is a fixed price that does not change with the number of participants.
If you have any questions or problems, click on the ‘Chat’ button (bottom right): we will reply very quickly.
- Can I pay with Holiday Vouchers?
Yes, you can pay for your booking online using your CONNECT holiday vouchers. There is an app to download. Please see more info here. Then, contact us in the chat so that we can send you the payment link that will enable you to pay for your booking using your CONNECT e-wallet.
We also accept paper holiday vouchers in the shop in Moustiers-Sainte-Marie or if they are sent to us by post to the following address: Verdon Voyages, Le Serre, 04360 Moustiers Sainte-Marie.
Please note that payment by holiday voucher does not entitle you to a refund (in accordance with the terms and conditions for ANCV holiday vouchers). If you cancel your booking within the period indicated on the booking sticker, we will issue a credit note valid for 12 months.
Change my booking
- Can I postpone the activity?
Activities may be postponed for any reason up to 72 hours before departure. After this time, the activity will be billed.
To choose a new date for your activity, log on to your personal space, using your ECO-XXX reservation number and your e-mail address.
- Can I change the activity if I change my mind?
Activity can be changed for any reason up to 72 hours before start of the activity. Please note that fees of 5 euros per person will be charged. After this time, it won’t be possible to change and the activity will be billed. You can contact us via the ‘chat’ at the bottom right or by e-mail at: info@verdonvoyages.com
Cancel my booking
Full-day activities may be cancelled or postponed depending on booking conditions. We will refund your purchase, sometimes with a deduction of 5 euros per person (10 euros electric boat). You will be invoiced in full if you do not turn up without cancelling (No show).
- How do I cancel an activity?
Cancellations can be made for any reason up to 72 hours before departure (fee of 5 euros per person for all bookings, except for electric boats, where a cancellation fee of 10 euros applies). After this time, the activity will be billed. To cancel, send us an e-mail to info@verdonvoyages.com stating your ECO-XXX booking number, your e-mail address and your full name. Your cancellation will always be confirmed by a cancellation email from us or by the sending of a new ticket by email.
Some activities require confirmation from the service provider. In this case, we will mention this at the time of booking.
- Will I be refunded if the weather is bad?
If the provider decides to cancel the activity for safety reasons, we will offer a postponement or refund the activity in full, depending on your choice. If the activity is maintained, our standard cancellation policy applies: you can cancel up to 72 hours before departure (fee of 5 euros per person). After this time, the activity will be billed.
- I made my booking by telephone. Can I cancel by e-mail?
Yes, to cancel, you need to send us an e-mail to info@verdonvoyages.com
You will need to specify your booking number and your full name.
- Can I cancel for some of the participants?
The same conditions apply to partial cancellations. For example, if 4 people cancel out of a group of eight, only those who cancelled will be held back.
- How long does it take to receive a refund following a cancellation?
We need an average of 7 days (and a maximum of 10 days) to process a cancellation and issue a refund. Once the cancellation has been processed, we will send you confirmation by email (3 to 7 days after your request).
We credit your credit card in most cases. If you have paid by holiday voucher, we cannot return the vouchers: you will have to come back to the shop or we will issue a voucher valid for one year. In this case we charge an additional fee of 5 euros per person.
How do I get to the Gorges du Verdon without a car?
How do I come to the Gorges du Verdon from Marseille?
If you come by train from the Marseille Saint-Charles high-speed train station. From here you have several options:
Take the ZOU 67 Marseille-Riez bus, departing at 2.20pm. Change at Riez for the ZOU 450 bus, departing at 4.15pm.
To book, follow this link, which will take you to the bus booking site for the Southern region (Provence Alpes Cote d’Azur).
You arrive in the Gorges du Verdon at 4.30pm (Moustiers Sainte-Marie) or 5.30pm (La Palud sur Verdon or Rougon).
The price will be around €20/person for the Marseille-Riez bus and €4/person for Riez-Castellane bus (whatever your destination – Moustiers Sainte-Marie, La Palud sur Verdon or Castellane).
For the return journey, there is a bus leaving at 1.15pm (La Palud sur Verdon) or 1.50pm (Moustiers Sainte-Marie) with a change at Riez. You’ll arrive at Marseille Saint-Charles station at 16:00.
If you come by plane from Marseille Provence airport, the easiest way to reach Verdon Gorges is to go to Marseille Saint Charles train station with the L091 bus and then follow the steps mentionned before starting from the train station.
- How do I get around the Verdon?
Getting around the Gorges du Verdon without a car is still a challenge! We’ve put together a number of car-free tours for you to benefit from the Gorges du Verdon experience anyway. These include hiking, canyoning, floating and electric biking. Visit the holidays pages on our website to find out more.
If you want to organize a stay yourself, bear in mind that the roads in the Verdon are narrow and winding, and that there can be a lot of traffic, especially in summer. There is a shuttle bus service between the villages; you’ll find all the information you need on the Région Sud website.
- How do I get to the start of the Blanc Martel hike (Chalet de la Maline) without a car?
A shuttle bus runs from La Palud-sur-Verdon to the Blanc-Martel hike:
From April, the shuttle runs only on Fridays and weekends.
From July 1st, there will be departures every day until the end of August.
The morning shuttle leaves La Palud at 8.30am and arrives at the trailhead (Chalet de la Maline) at 8.40am, returning to La Palud at 9.10am.
The afternoon shuttle leaves Point Sublime at 3.30pm and arrives at La Palud 20 minutes later (note that it does not return to the Chalet de la Maline).
Shuttle fares are:
8 € return per adult / 5 € for children up to 12 years old
5 € single journey (adult, child)
An online booking and payment system is available on the Park’s website.
If you come by car: over the last few years, parking at Point Sublime (the end of the Martel trail) has become very complicated and very expensive. Instead, we recommend you to park at La Palud-sur-Verdon and take the shuttle bus to La Maline in the morning. In the afternoon, the shuttle bus will take you back to La Palud from the finish point of the Martel trail.
At Point Sublime, the shaded terrace of the inn awaits you: sit back and wait for the shuttle bus to take you back to La Palud-sur-Verdon. To book a guide to take care of everything on the Martel trail, see our activity pages.
Practical information - Le Verdon
How can I find out the water level in the Verdon? Is it safe to swim?
Always check water levels by calling 04 92 83 69 07. You can also consult our webcams to check the level of the lakes in the Gorges du Verdon.
On the banks of the Verdon, beware of the sudden variations in water level caused by the release of water from the dams.
Don’t cross the river. The Verdon is a magnificent river, but it can be dangerous. There are numerous siphons and water movements all along the river. If in doubt about water levels, check with the Tourist Offices whether the paths are passable. Do not attempt to ford the river.
Swimming is prohibited in the gorges up to the level of the lake (Saint Maurin waterfall).
Météo Verdon: 08 36 68 02 04
Emergency services: 18 or 112
- What equipment is required?
The Canyon du Verdon is mountainous terrain, some precautions should be taken:
– Walking shoes
– Bring plenty of water (at least 1 litre per person and 2 litres or more for hikes of medium difficulty).
– Bring a windbreaker and a fleece jumper, even if the weather is fine.
– A torch is compulsory for the tunnels on the Martel hike
– Basic safety equipment for vertiginous passages available from the Ecociné Verdon shop.
The Verdon is a canyon: that’s obvious, and you’ll always have to go back up! Some of the walks described here are easy, while others are more challenging. Allow plenty of time for the return journey.
Don’t hesitate to ask one of our teams of guides to accompany you: contact us via our website chat.
You are in the Verdon Regional Nature Park: bring back your rubbish and even that of others!
Where can I find out more about visits?
Verdon Regional Nature Park: +33 4.92.74.68.00
Gréoux-les-Bains tourist Office: +33 4 92 78 01 08
Moustiers-Saint-Marie tourist Office: +33 4 92 74 67 84
La Palud-sur-Verdon tourist office and The Maison des Gorges: +33 4 92 77 32 02
Castellane tourist office: +33 4 92 83 61 14
Family walks in the Verdon (Glénat) and Park hiking information sheets: on sale in the Ecociné Verdon shop in Gréoux-les-Bains and in the Park’s tourist offices.
Are there any pharmacies in the Verdon?
Pharmacy in Moustiers-Sainte-Marie
+33 (0)4 92 74 60 61
Opens at 09:00 AMPharmacy in Castellane
+33 (0)4 92 83 75 77
Opens at 09:00 AMPharmacy in Riez
+33 (0)4 92 77 80 26
Opens at 09:00 AM