Terms and Conditions - Verdon Secret

Terms and Conditions of Use of the Website

Dated March 16, 2025

The following document outlines the general terms and conditions of use for the Verdon Voyages platform, which you must accept before finalizing any reservation for an activity, accommodation, or packaged stay on our website.
We strongly recommend that you download this document to keep a record of the applicable terms and conditions at the time of your purchase. Please note that Verdon Voyages reserves the right to update these terms without prior notice. However, the only Terms and Conditions that will apply to your booking are those in effect at the time of your transaction.
If you do not agree with any of the terms stated here, you will not be able to complete your online purchase. Please feel free to contact us to discuss any points of disagreement.
We also reserve the right to interpret this document in the way we find most logical.

1 Website Ownership

This website is the exclusive property of Verdon Voyages. Only members of the company are authorized to make changes to it.

2 Legal Information of Verdon Voyages

Verdon Voyages is a local incoming travel agency based in the Verdon region, registered with Atout France under number IM004180001.
Verdon Voyages is covered by professional liability insurance – Tourisme Pro – with Hiscox, ensuring civil liability for the sale of travel services (tourist stays). In compliance with articles L. 211-18 and R. 211-35 to R.211-40 of the French Tourism Code, the company is insured for any financial consequences related to operational or professional liability arising from damage caused to third parties in the course of its travel agency activity.
Verdon Secret is the commercial brand used by our company for online bookings via our digital platform.
Verdon Voyages acts as a reseller of travel experiences and services offered by a wide range of approved providers (hereafter referred to as “The Providers”). To offer you the best possible service, we have created the websites https://verdonsecret.com and https://lesgorgesduverdon.fr (hereafter referred to as “The Website” or “The Platform”) to help you plan your stay in the Verdon. We sincerely hope you enjoy using our services.

3 Code of Conduct and Internet Best Practices :

You agree to use the websites https://verdonsecret.com and all other websites affiliated with Verdon Voyages for lawful purposes only. By using our website, you agree to follow the rules below.
You will only use the website to make legitimate booking requests for stays and other services offered by Verdon Voyages. This means no speculative, false, or fraudulent requests. You also agree not to use bots or any other automated means to access our products.
You confirm that you are not a direct competitor trying to steal our best ideas.
However, we’re open to collaboration! We love affiliate programs and encourage you to contact us if you’re interested in setting up activity or accommodation bookings through our websites.
You confirm that you are of legal age and able to accept these terms.
Verdon Voyages does not tolerate any offensive, indecent, inaccurate, or inappropriate behavior or content.
We work hard on the content of our website and are specialists in the Verdon region – you agree not to copy our products or descriptions.
You agree not to use the website to threaten, stalk, defraud, incite, harass or advocate harassment of others, or to interfere with another person’s use of the site.
You also agree not to use the site to send spam, chain letters, contests, junk mail, pyramid schemes, surveys, or any other form of mass unsolicited messaging, whether for profit or not.
You agree not to harm minors through our site and will respect image rights if you choose to share photos of the activities you’ve enjoyed through our services.
You will not use this site to promote fanaticism, hatred, or any form of discrimination against others.
Finally, you agree not to attempt to hack our website. We’ve worked hard on it.

4 Content on the Verdon Voyages Website

We reserve the right to remove content from our website at any time, without notice and at our sole discretion. If a review or comment about an activity appears inappropriate to us, we may delete it without explanation, and this decision cannot be challenged.
All your online contributions may be published. Photos, testimonials, and comments are welcome—we value interaction with our clients. However, the presentation of your content is subject to our sole discretion.
By voluntarily submitting content, you grant us the right to use and publish it as we see fit (in accordance with applicable laws), for a period determined solely by Verdon Voyages. Content removal is never considered permanent—we may reactivate your contribution at any time. If you send us a written request (by email) to delete content concerning you, we will have one month from the receipt of your request to make the removal effective.

5 Activities Offered by Verdon Voyages on Its Websites

The activities offered on our booking platforms are generally not accessible to individuals with disabilities, unless clearly stated in the activity description. Feel free to contact our agency so we can suggest suitable options. We will do our best to make our region accessible to everyone.
Verdon Voyages is not responsible for any information regarding services that is not directly provided by us through our own products or platforms.
We organize bookings for services offered by third-party providers (“the Providers”) and help you find the activities or tours that best match your interests.
Please read the activity descriptions carefully to ensure they match your expectations.
Verdon Voyages does not guarantee availability of activities or accommodations offered by Providers until your booking has been confirmed and paid.
The user of the website is solely responsible for their personal belongings during the entire activity or stay. Verdon Voyages cannot be held liable for any material damages that may occur—you’re free to purchase additional insurance at your own discretion.

6 Physical Fitness and Risk When Booking Activities or Accommodations on Our Websites

When booking activities or accommodations on the website, Verdon Voyages acts as an intermediary between the Providers and the end-users or clients and should not be considered a party to contracts made between the Providers and the platform users.

If you are booking an activity on behalf of yourself or others through our websites, you are required to inform us of any health or physical condition issues. If you’ve recently had surgery or are undergoing medical treatment, it is essential to report this to the Provider. If you’re booking for a group, you are responsible for asking each participant about their health conditions.

The Provider has sole discretion to cancel or modify the activity depending on your health status.
Some of the activities we offer may require a certain physical or mental commitment, as well as some level of sporting ability. Each participant is aware that these types of activities carry inherent risks—even minimal ones—and accepts those risks knowingly.

Verdon Voyages cannot be held responsible for the individual negligence of any participant.

7 Service Compliance and Assistance

If you have any complaints regarding an activity or accommodation, you agree to notify us so we can help find a solution. We value your feedback and always strive to improve our service.

We make every effort to provide detailed descriptions of the activities, accommodations, and stays offered on our platforms. We include all necessary pre-contractual information to ensure compliance with the advertised services. However, if you notice any non-compliance, please let us know by contacting us at: info@verdonvoyages.com

You can also reach us by phone, in person at our agency, or via the assistance features on our website.
We are committed to offering you the best customer service possible and will do everything we can to resolve your issue.

8 Prices, Rates, and Revisions

All prices are managed via our booking system, and we are committed to offering you the best price available for your chosen date on each activity.
Prices listed on the website are valid when they are displayed, but may be subject to change by Providers at any time before your reservation is confirmed and paid.
Prices are generally per person, unless otherwise specified in the activity description. If you’re unsure or have any questions, please contact us before booking—we’ll explain everything clearly.
Prices are shown tax included (TTC) at the time of purchase.
Our prices do not include tips for your guides, tour leaders, or drivers. If you’re satisfied with their service, you’re free to tip as you wish.
Food and drinks you may need during your trip are your responsibility. Sometimes, meals and drinks are included in an activity, but only if clearly listed as “extras” during booking.
Please read your booking summary carefully—it outlines everything that is included or excluded from your purchase.

9 Modifying an Activity Booking

If you need to modify your booking, just send us a message and we’ll do our best to help—free of charge. However, any change may result in a price increase or decrease depending on the modification. If this happens, we’ll inform you of the revised cost in accordance with the previous section.

10 Cancellations

Cancellations of Half-Day and Full-Day Activities
Activities may be cancelled or rescheduled according to the booking conditions. We will refund your purchase with a fixed fee deduction. All cancellations must be confirmed by us via email. If you do not show up without cancelling in advance (“No-show”), the full amount will be charged.
Unless otherwise specified at the time of booking and in your activity confirmation email, the cancellation conditions are listed on our website under the “Book Online” section and are as follows:

No right of withdrawal. Buyers of travel products are not entitled to the same withdrawal period granted for other remote purchases (Articles L.121-16-1 and L.121-21-8 of the French Consumer Code).
In accordance with Article L221-28 of the French Consumer Code, this contract is not subject to a withdrawal period. However, the traveler may cancel the contract at any time before the start of the trip and will be subject to the following fees:
Cancellation Fees – Outdoor Activities (Outdoor 72)
Less than 72 hours before the activity: NO REFUND
More than 72 hours before the activity: REFUND with a €5 fee per person (€10 for electric boats).

Some activities require provider confirmation. If so, this will be indicated at the time of booking, and you will receive a reminder email with the provider’s phone number and/or email address.

Cancellations of:

– Packaged Stays: More than 60 days before: flat €50 fee. Between 60 and 7 days: 30% of the total stay amount. Less than 7 days: no refund.

– Cancellation of accommodation Rentals:
Cancellation terms are stated on each listing. In case of conflict between the listing and these general terms, the listing takes precedence.
– Full refund minus €20 if cancelled up to 7 days before arrival.
– Booking error: full refund minus €20 if cancelled within 24 hours of booking. No refund after 24 hours.
– Postponement = Cancellation + New Booking: Postponements are treated as new bookings. Verdon Voyages and the Provider may waive the fees at their discretion.

– Cancellation of Hotels, Campsites, and Residences: Refer to the specific cancellation terms provided in the accommodation listing.

Partial Cancellation : Any activity, stay, or rental is fully due once started. Partial cancellation is treated as a full cancellation, and the above terms apply.

We strongly recommend purchasing comprehensive travel insurance to cover potential financial or material losses due to unforeseen events during your trip.

Special Cases – Weather or Water-Level Dependent Activities

Outdoor activities
Some outdoor activities may be cancelled or rescheduled due to weather or environmental conditions. We cannot control the weather, as much as we’d like to.
Activities must meet certain criteria—determined by the provider—to proceed: suitable weather, safe water levels, functional equipment, etc…
Lors de la réservation, un message automatique de confirmation vous est envoyé. Ce message précise pour chaque activité vos obligations.
Upon booking, you’ll receive an automatic confirmation email with any special instructions. For outdoor activities, this email will often include a phone number to call the day before the activity to confirm that it will take place.
If you do not call the provider within the time limit mentioned in the confirmation message, cancellation terms will apply, and no refund will be issued. Contacting the provider is your responsibility if this is specified in the confirmation email.
If the provider cancels due to unsuitable conditions, you will receive a full refund. To request it, please contact us via the website chat or at info@verdonvoyages.com

If the provider does not cancel and you fail to contact them, you are not eligible for a refund.

Minimum Participant Requirements
Some activities require a minimum or have a maximum number of participants. This number is specified on each activity page. If the required number is not met by the deadline (shown on the booking form), Verdon Voyages or the provider may cancel under the conditions of Article L.211-14 III of the French Tourism Code. Notification deadlines depend on trip duration:
-20 days prior for trips longer than 6 days
-7 days prior for trips between 2–6 days
– 24 hours prior for trips shorter than 2 days
Reducing the number of participants after booking is considered a partial cancellation, and the relevant rules apply. Adding participants may not always be possible due to capacity limits. We will do our best to accommodate, within safety guidelines and subject to provider approval.

Cancellations by the Provider for Safety Reasons
Providers may cancel activities for weather-related or safety reasons. Your safety is a top priority. If our guides determine that conditions are unsafe, we will always support their decision.
Our activity providers are certified professionals and are legally responsible for your safety. They follow all legal requirements and industry recommendations.

If the provider cancels due to bad weather or safety, you’ll receive a full refund, and we will do our best to offer you an alternative activity.

Vacation Vouchers: Bookings paid with French holiday vouchers (Chèques Vacances) are non-refundable. If cancellation terms allow, a non-refundable credit voucher valid for 1 year may be issued instead.

11 Payment

Verdon Voyages acts as a payment intermediary between the Provider and you, the user of the Platform. Payments for bookings (activities, accommodations, or stays) are made through our secure online payment gateway on the website.
When you make a payment, either the full amount or a deposit will be charged to your credit card.
We are committed to making the process as secure as possible and use SSL encryption and HTTPS protocol for all transactions.

12 Use of Your Data

Your personal data will never be shared with third parties for advertising purposes.
If you do not wish to receive commercial calls, you can register for free on France’s national “Do Not Call” list: www.bloctel.gouv.fr. The person entering into this agreement agrees to the use of their data for the purposes of fulfilling this contract and guarantees that they have obtained the consent of all other travelers included in the booking.
We’d love to welcome you back to the Verdon! That’s why we may occasionally send you updates on new excursions or stay offers (a maximum of 3 emails per year—we promise not to flood your inbox).
Your data is retained only as long as necessary for the following purposes:

Booking Management: Data will be kept for as long as needed to establish or execute a contract.
Customer Relationship Management: Data will be kept for a maximum of 3 years after the end of the commercial relationship.

In accordance with applicable laws, you have the right to access, correct, delete, and transfer your personal data, as well as to object to its processing for legitimate reasons.

To exercise these rights, please write to: Chemin Marcel Provence, 04360 Moustiers Sainte-Marie or email : info@verdonvoyages.com